Fictional names and data · Management examples
Fixed Ops expertise. Management intelligence.
DXI uses service and parts expertise to explain your dealership’s numbers, highlight where performance could improve and estimate the dollars at stake. It shows your manager who needs attention, what to review and how, and how to check whether their actions made a difference.
Conversational voice is in development and is not yet available.
KPI gap → dollar opportunity → specific manager action.
One owner, a deadline and a measured next-review result.
| Advisor | KPI | Current | Rating | Target gap | Executive Spotlight |
|---|---|---|---|---|---|
| Alex Morgan100 CP sold hours · fictional weekly example | ELR | $165 | Below $190 target | $25 ELR gap | $2,500 modelled sales gap |
Every review answers seven questions.
Alex Morgan’s ELR is below the example target: $165 versus $190.
In this weekly Advisor example, Alex's ELR gap is the issue selected for management review.
$25 ELR gap × 100 customer-pay sold hours = $2,500. This is modelled labour sales, not lost profit or guaranteed recovery.
The model holds Alex's 100 CP sold hours constant. The RO review must establish what caused the ELR gap.
Sort Alex Morgan’s CPROs by ELR, low to high. Review the ten lowest, look for discounting or misbilling to the tech’s. This will help identify why the gap occurred.
Sort Alex Morgan’s CPROs by ELR, low to high. Review the ten lowest, look for discounting or misbilling to the tech’s. This will help identify why the gap occurred.
At the next weekly review, compare Alex’s ELR, customer-pay sold hours and remaining modelled opportunity. Check what was reviewed and whether the actions helped; do not assume improvement.
All names, KPI values and actions below are fictional. Potential results are not guaranteed.
WEEKLY · ADVISOR
Sort Alex Morgan’s CPROs by ELR, low to high. Review the ten lowest, look for discounting or misbilling to the tech’s. This will help identify why the gap occurred.
MONTHLY · TECHNICIAN
Review Jordan Ellis’s customer-pay repair orders, sorted by efficiency from lowest to highest. Discuss the lowest-performing jobs with the shop foreman, lead technician and/or Jordan to understand what held them back and how you can help.
Requires available authorized customer-pay work and conversion into labour sales.
BUILT-IN ACCOUNTABILITY
Compare the next period’s results to see whether the agreed actions improved performance. Planned email follow-ups will share the outcome with the selected team members.
Built for dealership leadership
One connected view across Service, Parts and BDC—so leadership can set clear financial priorities, assign focused management actions, and follow through consistently.
Why this is different
Management intelligence supported by fixed-operations expertise—not another dashboard leadership is expected to interpret alone.
How it works
The dashboard brings compatible dealership reports into a recurring Week or Month review, with Overall Year to Date for the wider view.
Confirm report compatibility, then provide the required weekly or monthly exports through the upload workflow.
Review Overall, Advisor, Technician, Parts and BDC performance together.
Select the highest-priority supported opportunity and state its financial meaning.
Record one focused management action with an owner and due date.
Record completion, evidence, and follow-through during the next review.
The fictional weekly Advisor example
Alex’s $2,500 is a potential labour-sales opportunity, not established lost profit or promised recovery. Reviewing the lowest-ELR CPROs helps identify discounting or misbilling. The next review checks whether the actions made a difference.
KPI gap
Example target: $190 across 100 CP sold hours.
Dollar opportunity
$25 ELR gap × 100 customer-pay sold hours = $2,500.
Specific manager action
Sort Alex Morgan’s CPROs by ELR, low to high. Review the ten lowest, look for discounting or misbilling to the tech’s. This will help identify why the gap occurred.
Understand the gap
Use the RO evidence to understand the gap and decide how to help.
Next-review result
Compare CP sold hours and measured KPI change on the same basis, and check whether the actions helped.
Fictional names, data and actions. Financial examples model potential labour sales; they do not establish lost profit or guarantee recovery.
Walk through the working dashboard with fictional data, then discuss whether a pilot fits your dealership’s reporting and management priorities.